|Phone numbers||1 Per Account||1 Per User||1 Per User|
|Calling minutes*||500 Minutes||Unlimited||Unlimited|
|Additional phone numbers||$4.99/mo||$4.99/mo||$4.99/mo|
|Standard rate global numbers||$5/mo + Usage||$5/mo||$5/mo|
|Premium rate global numbers||$15/mo + Usage||$15/mo||$15/mo|
|Send and receive SMS*|
|24 x 7 support|
|Online account administration|
|Video conferencing||10 Participants||25 Participants||100 Participants|
|AES 256-bit encryption|
|iOS & Android Apps|
|Security codes & meeting lock|
|HIPAA compliant video|
|Live video streaming (YouTube)|
|HiFi video transcription|
|Call handling rules|
|HIPAA compliant voice|
|International calling||Rates Apply||Rates Apply||Rates Apply|
|IP desk phone compatible|
|Menus (Automated attendant)|
|Mobile Apps (iOS/Android)|
|Common Area/Shared Phone Line||$5/mo||$5/mo||$5/mo|
|Fax from phone|
|Voicemail to email notification|
A user is anyone who can make or receive business calls using Phone.com. In most organizations, each employee who makes or receives calls will be a user. Good news! Adding more users might reduce your per-user rate.
Phone.com allows you to pick the right plan for each user, so you pay for only what you need. For example, if you are the business owner, you might want to be a Pro user to take advantage of features like call recording and video meeting transcription. However, the basic user option might be sufficient for people who work in the field and take fewer calls.
Yes! The more users you have, the more you save.
|1 – 4||14.99||19.99||29.99|
|5 – 9||10.99||17.99||25.99|
|10 – 24||9.99||15.99||23.99|
Pay annually and save 20%.
Yes. Once you have set up your account, you can add, change, or remove users.
Each basic user in your account will add 500 minutes to be used by any basic user in your account for inbound or outbound calling. For example, if you have 3 basic users in your account, 900 minutes will be available for use by any of those users. This applies only to basic users. All plus and pro users will have unlimited minutes.
Basic users who use more than 500 minutes of inbound or outbound calling in one month will be charged $0.039 per minute for each additional minute.
Text (SMS & MMS) Segments
The limit for a single SMS message is 160 characters; however, most modern phones and networks segment and rebuild messages up to 1600 characters.
Phone.com text messages are billed per segment. Users of the basic plan will incur a $0.0075 fee for each text segment that exceeds 1000 and a $0.020 fee for each excess picture segment.
Like others in the industry, Phone.com must bill customers under the laws and regulations set in place by tax authorities and regulatory agencies, including federal, state, and local regulators. These jurisdictions and agencies assess taxes, fees, and surcharges for telecommunications-related services and programs that solution providers, including Phone.com, are obligated to collect from customers and remit to these agencies. There are also some surcharges that telephone-related services providers are permitted, but not required to pass through to customers.
Taxes and fees that impact the telecommunications industry are frequently adjusted, based on your location, and subject to change without notice. If new or different taxes, surcharges, or fees are imposed on Phone.com, we will include those adjustments in applicable billings.
Detailed information is available on the Federal Communications Commission (FCC) website.
You have a choice in pricing options with Phone.com. Depending on your business needs, you can choose between our month-to-month or annual payment options. Save 20% by paying annually, or reserve the flexibility to cancel at any time by selecting month-to-month payments.
Phone.com’s solution allows you to send and receive text and image messages using your business phone number. The business text messaging included with your plan is limited to Person-to-Person messaging, otherwise known as conversational messaging. Limits on the number of daily SMS messages are designed to meet the latest carrier requirements and improve deliverability.
Application-to-Person for bulk or high volume SMS is available at an additional cost.
Applicable federal and state taxes and fees will be added to your monthly invoice.
Pooled and unlimited plans include calls to the United States and many area codes in Canada. Click here for international rates.
All plans are subject to fair use restrictions on voice, text, and video. For more information refer to the Terms of Service. Unlimited Business SMS is limited to Person-to-Person SMS, only. Application-to-Person SMS is available at an additional cost.
Minutes in excess of the Basic plan limits will incur overage fees. Each user of the basic plan receives a total of 500 minutes for inbound or outbound calling, which can be pooled across users in the same account.
Text messages are charged per 160 character segment. For basic users, each additional segment sent and received over 1000 will incur a $0.0075 fee for text and a $0.02 fee for pictures. Texts can be pooled among multiple users in the same account.
The 30-day money-back guarantee applies to user fees only. Premium phone numbers and hardware are excluded. For Basic plan users, the 30-day money-back guarantee includes up to 500 minutes and 1000 text message segments per user. Usage above those limits will be billed at standard rates.
In order to protect against international dialing fraud, international calling must be enabled for your account by our support team. For most month-to-month accounts, we require a $200 pre-payment before international calling is enabled.